| Technical Support Center > Knowledge Base > KBID003242 |
| HTML emails are not formatted correctly |
The information in this article applies to: GFI MailArchiver for Exchange 4 GFI MailArchiver for Exchange 5 |
| Article ID: KBID003242 |
| Query keywords: format, html |
Issue Encountered: When viewing an HTML email through the GFI MailArchiver interface, the HTML formatting is not displayed correctly. Solution: This issue occurs because the Microsoft Exchange IMAP4 protocol settings are configured to render emails in plain text format. Proceed as follows to resolve this issue:
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